Privacy Policy – Big Country Electrical

1. Introduction
At Big Country Electrical ("we", "us", "our"), we are committed to protecting your privacy and managing your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect
We may collect personal information such as:

  • Your name, address, phone number, and email address

  • Business or company details, if relevant

  • Payment and billing information

  • Details related to your electrical service needs and service history

  • Any other personal information you provide during your interactions with us

3. How We Collect Information
We may collect your information through:

  • Direct contact via phone, email, or our website

  • Quote requests or when you engage our services

  • Online forms or customer enquiries

  • Publicly available sources, where appropriate

4. How We Use Your Information
We use your personal information to:

  • Provide our electrical services, including switchboard inspections and related work

  • Process payments and issue invoices

  • Communicate with you about your service requests and appointments

  • Improve our services and customer experience

  • Comply with legal and regulatory obligations

5. Storing and Securing Your Information
We take reasonable precautions to safeguard your personal information from unauthorised access, misuse, loss, or disclosure. Information is stored securely in either electronic or physical form, accessible only to authorised personnel.

6. Sharing Your Information
Your personal information may be shared with:

  • Third-party service providers who assist in delivering our services (e.g. payment processors, IT providers)

  • Government or regulatory authorities, where required by law

  • Others with your consent or where permitted under Australian law

We do not sell, rent, or trade your personal information to any third parties.

7. Accessing and Updating Your Information
You may request access to, or correction of, your personal information at any time. To make such a request, please contact us using the details provided below.

8. Website Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality and understand user behaviour. You can manage your cookie preferences through your browser settings.

9. Policy Updates
We may amend this Privacy Policy from time to time. The most current version will always be available on our website.

10. Contact Us
For any questions about this Privacy Policy or how we manage your personal information, please contact:

Big Country Electrical
📧 info@bigcountryelectrical.com.au